Virtual care is an online medical appointment with one of our pediatric experts while using video. You will receive the same care our families love, from the comfort of your own home. 

The biggest benefit of virtual care is the ability to receive medical care or advice without leaving your home.

Currently we are authorized to see patients through virtual care from the following states: 

In which states is virtual care available?

With most insurances, the cost is just a simple copay, which depends on your insurance policy.  Just like a regular office visit, we will collect your copay at the time of the visit, and then we will submit a claim to your insurance company for the remainder of the office visit. If your insurance doesn’t cover all of it, we will bill you for the remainder. If at any time you cannot pay your bill or have questions about your bill, please feel free to call us at (503) 300-4111.  

If you do not have insurance or prefer to pay on your own, our virtual care visits are a flat fee of $50 per visit. 

The duration of your child’s visit completely depends on their reason for a visit, but typically it will be around 20- 30 minutes from start to finish. If it needs to take longer, the provider will certainly extend the visit for as long as is needed to properly address your concerns. 

What’s the duration of a virtual care visit?

Virtual care is a great way to treat some common illnesses and injuries.  Common things we treat during a virtual care visit are colds, allergies, minor scrapes, cuts, and burns, pinkeye, and some rashes. Visit our website for a complete list.

What can you treat during a virtual care visit?

We are able to refill most prescriptions for existing patients during a virtual care visit; however, we are unable to refill antibiotic prescriptions or controlled substance prescriptions during virtual visits.

Can you refill prescriptions during a virtual care visit?

Virtual care is available every day of the week, starting at 10:00 am Pacific Standard Time, and the last visit starts at 9:30 pm Pacific Standard Time. 

During what hours are virtual care available?

We are happy to send a visit summary to a provider of your choosing. Simply indicate your primary care provider during check in, and let your provider know if there are others who should receive a copy of the summary. 

Can I share my visit summary with other providers? If so, how?

If you have insurance, we will submit a claim for your visit. If you do NOT have insurance, there is a flat fee of $50 per virtual care visit.  We never want anyone not to receive medical care due to an inability to pay, so if you are unable to pay or have difficulties paying, please call us at (503) 300-4111.  

We are happy to reschedule. A follow up phone call or email will be sent to the guardian on file to inquire if a new appointment needs to be rescheduled. 

If you cancel or reschedule your appointment within 24 hours of the scheduled time, we reserve the right to charge a cancellation fee of $50 for all primary and urgent care appointments, including mobile clinic visits. We are dedicated to providing the best care for all our patients, and scheduled times allow us to do so. It is important that these times are reserved for children who need our care.

A video call will help a provider visually see what is going on with your child. This will allow the provider to make a more accurate diagnosis.

Can I choose whether my visit is a phone call or video call?

It’s difficult to collect enough helpful information on a virtual visit in order to provide a specialist referral; however, we’re happy to discuss this to see if a referral can be made.

Can I receive a referral to a specialist on a virtual care visit?

The answer is that it depends on the concerns. At Brave Care, we believe in giving each concern the time and attention it desires. We’re happy to listen to all concerns, and we can determine if additional visits are necessary. It is important to us that we thoroughly address all questions or concerns.

Can my child be seen for more than one concern in one in a virtual care visit, or will I need to make separate appointments?

We have answers.

Virtual Care